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Monthly Archives: June 2004

Undying loyalty?

June 25, 2004 by james | 4 Comments | Filed in Life

The personal touch isn’t all it’s cracked up to be.

With our purchase of the house being all but finalised, we’ve been gathering quotes for insurance. That’s a process I’d expected to be very straightforward. Whenever I’ve purchased insurance in the past (admittedly only travel insurance) I’ve phoned an anonymous voice at some freephone call centre, answered a few questions and been informed of the resultant premium their computer generates. Occasionally I’ve helped one of them with the crossword clue they’re struggling over, but that’s been the extent of the ‘relationship’.

Now I’m finding that I have to request an agent by name in order to get a quote. One switchboard operator wouldn’t put me through to anyone to get a quote unless I had a particular name to ask for. And once I do get through, I seem to spend as much time answering questions about my life history as about the property I want to insure.

I can accept that having someone with an ‘unusual’ accent call may be a highlight of their day. That perhaps they’re starved of conversation with ‘international’ people. But really, I just want a quote. In fact, I want a series of quotes to allow for some comparisons to be made. But with all this talking, requesting a quote is a slow process.

And ‘requesting’ is the operative word there. It was optimistic of me, but I’d expected to receive a quote at the end of the phone call. As it is, it seems to take some hours (in some cases days) to put together those quotes. In many cases, I like personal service, but if it adds this much work, I’d rather go without.

I suspect years of dodging the oppressively smiley people who always hovered outside the Disney Store near my parents’ home should have prepared me for some of this. And perhaps in part it’s my “British reserve” showing. But once they’ve engaged me in conversation, turning down their quote seems that much more awkward. And once they’ve said it’ll take a while to compile the quote, they’re just a step away from having my phone number.

I’m happy to try and build a relationship with whichever agent gives me the best quote. But I wish they’d try harder to win my heart with their efficiency before expecting to be my new best friend.

House buying

June 24, 2004 by james | 1 Comment | Filed in Life

As Kari has noted on her blog, we’re in the process of buying a house.

After looking at more houses than I can remember, we were on the verge of making an offer on another property when we saw this one. We were sitting outside the other house when our realtor handed us the listing, we saw it the following Monday, made an offer that Thursday and had it all signed and sealed on Friday.

Today we had the main inspection of the house, which seems to have gone smoothly. There are a few issues for us to work on, but they sound easy, even to someone as unused to DIY as me! Providing the radon inspection (we wouldn’t want to have our brains fried in the night) turns out okay, we’ll close towards the end of July and move in towards the end of August. It’ll keep me busy while missing Greenbelt.

The process is significantly different in the US from in the UK, and I’m rather glad of that. For starters there’s the realtor. She has spied out properties that might suit us, guided us round each one, and managed the whole process for us. And then there’s the offer-making process. Rather than phone up, barter a bit, and agree on an offer which is only guaranteed by our word, our offer was a formal contract. They had a certain amount of time to either agree to it, reject it or make a counter-offer (which they did) and once we accepted and signed that counter-offer we had a contract.

It meant we had to be a little more certain before we made the offer than we might have been in the UK, and it reduced the excitement (no risk of gazzumping) but the excitement seems to go hand in hand with stress, and we’ve had enough of that of late.

So it’s not quite finalised, but it looks like we’re a month away from being homeowners! Photos are of course online, right here.

The Terminal and Iranian dislocation

June 24, 2004 by james | 2 Comments | Filed in Art, Iran

Our friends Emily and Aaron took us to see The Terminal on Friday. Trailers had suggested that it might appeal to me more than the star-power of Hanks/Zeta-Jones/Spielberg might otherwise suggest, and given recent experiences a film based entirely around immigration procedures seemed somehow appropriate.

It didn’t disappoint. Normally, I find Spielberg films hard to watch, finding either his heavy-handed, black-and-white approach to issues, or the schmaltz suffocating. While some, such as Charles Taylor writing in Salon, seem to think the film has an agenda to highlight and protest immigration bureaucracy, I didn’t read it that way. In this case, the bureaucracy seemed more a given than a political agenda.

The Salon review claims that the film is the worst directed that Spielberg has yet made. This amused me, given that I’m tempted to say I’ve enjoyed it more than any of his to date. I’d agree with charges that many scenes aren’t given the room to breathe that they truly deserve, that several relationships aren’t developed as well as they could be, and maybe even the charge that Spielberg is inept when it comes to portraying romance, but I’m also hoping that this is evidence of a new lighter touch from a director with hitherto heavy hands.

[One word of warning: the imdb comment "a record may have been set for product placement" is almost certainly correct]


Yesterday, Christian Science Monitor ran an article on Mehran Karimi Nasseri, an Iranian refugee who has been living at Charles de Gaulle airport (of course you didn’t take Hollywood setting a story in the US as evidence it originated here did you?) for the past sixteen years. The article outlines his story with:

The original crisis began when Nasseri tried to travel to England from Belgium via France. But he lost papers declaring his status as an Iranian refugee. It’s been confirmed that he was expelled from Iran in the 1970s, but the famous squatter has since rejected his heritage – even denied he can speak Farsi – under the belief that his Iranian background is the cause of cause of his troubles.

Nasseri has since received papers from the French government but refuses to leave the airport terminal. The article explores potential reasons for that, such as a reluctance to pay rent elsewhere, or (more likely) over-adaptation to his life in the airport.

Iranian (in LA) blogger ‘The Other’ picked up on the article and suggested that Nasseri’s case is symptomatic of an Iranian national disease which is likened to the inability of the lead character in Woody Allen’s excellent Zellig to be himself, constantly shifting to try and be something else.

Reading Iranian history it certainly does seem the case that the country has never really been resolved with its past. In some ways, no country ever is, but the way Iran’s successive regimes have seemingly alternated between emphasising the pre-Islamic or Islamic history of the country, and shuffled between nationalism and western influence, has left a legacy of dislocation. ‘The Other’ doesn’t offer much in the way of evidence for his assertions regarding Nasseri, but it’s not hard to see where they come from.

Behind the shine

June 23, 2004 by james | No Comments | Filed in Participation

Shell aren’t having a good time of it at the moment. Having recently admitted that their actions in the Niger delta may have contributed to human rights violations, and facing scrutiny for overstating its oil reserves (thereby artificially inflating the value of their assets) they are now facing allegations that they haven’t lived up to their own ‘green pledge’.

According to today’s Guardian, Friends of the Earth, the environmental group, today accused oil giant Shell of failing to live up to its promise of environmental and social responsibility.

A couple of years ago, Oxfam put on a day of workshops for those involved in online activism and advocacy. The idea was to draw together those working to model new ways of running conversations, campaigns and NGOs online, to share best practice and to seek ways of working together. In order to provide some food for thought a member of parliament was invited to address us, as was, controversially, a representative of Shell.

That representative attempted to outline the steps Shell had taken to make their website an interactive space where their consumers could challenge them on issues (such as their human rights and environmental records, papers on which were floating round the room) and receive answers on how the company worked. Despite that representative’s enthusiasm, not many were convinced. The examples offered were certainly open to the interpretation that Shell was simply using this section of their website (one that I can no longer find from a quick browse) to pick issues that their PR department needed to work on. Without any real commitment to transparency.

That is, of course, one of the factors that was often left out in early discussions of the impact of the web. The web certainly does allow much streamlined access to information about a given body, but that information is simply what they choose to make available. And while use of a website can give consumers (and other interested parties) greater access to an organisation, that needn’t be followed by any accountability of either party to the other.

In fact, Shell is accountable to two groups: consumers and shareholders. And it is in the relationship of management with the latter group that more concern can be raised. Last week, The Guardian reported that The embattled oil giant Shell today bowed to pressure from big shareholders to provide details of its corporate governance review. The company phrased it a little differently:

On March 5, 2004, Royal Dutch/Shell Group of Companies announced that it wishes to consider the views of shareholders and various advisory bodies in respect of the structure and overall governance of the Group.

But with either choice of phraseology something isn’t quite right here. Certainly a large corporation can’t go back to its massed shareholders for input to every decision, that is why the company has a Board, but they are accountable to those shareholders, and to continue the Guardian’s sadly fair characterisation, those shareholders should not have to ‘prise’ anything open.

Situations of this sort would appear to reinforce the notion that new measures are needed to ensure that large corporations remain accountable outside of their own board room. When they have a track record as poor as Shell’s, perhaps it is worth noting the words of Friends of the Earth’s Executive Director, Tony Juniper:

“Unlike shareholders,the communities living next door to Shell have little or no rights of redress. Many suffer ill health, pollution and environmental damage as a result of Shell’s pursuit of profits. It is time the British Government legislated and gave communities the right to protection from such corporate abuse. And they must be compensated when abuse occurs.”

bullying is in the eye of the beholder

June 16, 2004 by james | 3 Comments | Filed in Iran, Media and Politics

The irony of the headline US accuses Iran of ‘bullying’ UN will hopefully be immediately apparent. Outside of its own borders, the US government hasn’t retained much credibility to make accusations of that sort, whether true or not.

Iran has recently—notoriously—elected a new majlis (parliament), one much more dominated by conservative groupings than its predecessor. This majlis has been elected in a time when Iran sees US troop presence in countries on its Eastern (Afghanistan) and Western (Iraq) borders, increasing disturbances in Saudi Arabia, and a heavy-handed clampdown by Israel on Palestine.

It is also a majlis that has been elected to legislate a country in constant flux. The socio-political melting pot shows no sign of cooling down, the exclusion of thousands of candidates from the election has hurt perception of the political process, and the failure of a reformist government elected with such hope some years ago is likely a key cause of the hardliners’ win in the February elections.

It could well be that Iran does have an active nuclear weapons programme. With Pakistan and Israel both being nuclear-capable it would not seem unlikely that Iran would be eager to develop that capability. But to date the key evidence being presented seems to be a belligerent attitude on the part of the Iranian government, towards the IAEA, an organisation previously sidelined by the US administration when its failure to find nuclear weapons in Iraq didn’t fit with that administration’s agenda.

One detail that seems to be unclear is whether the IAEA inspections that it is being demanded Iran comply with are part of the core of the Non-Proliferation Treaty (of which Iran is a signatory) or of its 1997 Additional Protocol, which the speaker of the majlis told the Tehran Times has yet to be ratified by that body. It does look likely that the inspections are part of that Additional Protocol, and while we should be hoping that the majlis would quickly ratify Iran’s signature to that protocol, it wouldn’t be right to hold a sovereign government to a treaty it has not ratified.

Once again it seems that an issue that can only accurately be rendered in many shades of grey is being presented to us in black and white. At least with US military capacity already overstretched, it is unlikely that these statements will be backed with any further action in the near future.

Sam Becomes Eclectic

June 15, 2004 by james | No Comments | Filed in Art

We’ve been sorry to miss Sam Phillips’ pair of relatively local concerts over the past couple of weeks. The new album is sounding rather good, and all reports are positive.

At least in the absence of a live experience there’s this KCRW session. Worth a listen just for the string section’s rendition of Radiohead’s “Just” alone.

Fair and balanced

June 14, 2004 by james | No Comments | Filed in Media and Politics

It’s unclear that an Ofcom report will have much impact on Fox News, but it’s good to see them trying.

For those who don’t remember, I blogged about the incident in question here.

G8 Summit: Blink and you’ll miss it

June 11, 2004 by james | No Comments | Filed in Campaigning

Back in 1999 when the G8 (the leaders of the Group of Seven “leading industrialised nations”, plus Russia) met in Cologne, Germany, they won headlines with their apparent new commitment to debt relief for some of the world’s poorest nations. They revamped the Heavily Indebted Poor Countries (HIPC) process, promising another $100 million to fund the cancellation of some debts owed by the 42 countries deemed eligible for that system to multi-lateral lending bodies such as the IMF and the World Bank.

It quickly became apparent that the much heralded new system was not sufficient. Beside forcing a range of ideologically-based steps on countries looking for debt relief—such as privatisation of key public services and involvement in a range of trade agreements—the process was so slow that countries quickly found that by the time they reached the ‘completion point’ the amount of debt relief made available to them was not enough to bring their debt back to manageable levels. It was certainly not the total debt cancellation that many believed the Cologne deal represented.

Five years on, and Jubilee Research, one of the successor organisations to the Jubilee 2000 Coalition (the campaigning body that had been calling for the cancellation of the debts of the world’s 52 poorest countries by the end of the year 2000) calculate that at best 77% of the relief promised at the Cologne meeting has been delivered. That’s less than 32% of the combined debts of those 42 countries, leaving many, many people still suffering because their government is forced to spend more of its income servicing the debts of past, corrupt (yet often Western-supported) regimes, than on healthcare, education, and other essential public services.

Given that, much excitement followed rumours this week that at their meeting in Georgia this week, the G8 would unite behind a British backed plan for significantly more debt relief, potentially under a revised, more transparent process. The Guardian’s report, echoed by other sources, suggested that the HIPC eligible countries could be offered 100% debt cancellation, something not previously on the table.

Certain other events rather monopolised news coverage this week, to the degree that it was entirely possible to miss the fact that the G8 had met at all. And under that cover, the leaders gathered on Sea Island failed to bring the rumours to life. The HIPC programme has been extended for a further two years, but there is no new money apparent and without it, this announcement has little meaning. Campaigning groups are understandably dismayed.

What British observers may want to note is the suggestion in the Guardian’s article that acceptance of a new deal on debt relief, apparently to be accepted to keep general policy in line with the plan to offer Iraq a 100% debt write-off, would signal that Tony Blair’s support for the war in Iraq has won him new clout with the Bush administration. If we were to speculate further, we may wonder what the failure of the summit to adopt the proposals says about that.

Letter box?

June 10, 2004 by james | 6 Comments | Filed in Life

“Where’s the nearest letter box?” read the text I sent to Kari as she approached her lunch destination just outside Cleveland. In my hand was a DVD from netflix (La Femme Nikita) that needed returning, and I didn’t want to expend extraneous effort working out where to post it.

A minute later the phone started ringing. “What’s a letter box?” came the (not entirely unexpected) response. “Where do I post a letter?” I attempted to clarify, and received directions into Eastown to the nearest Post Office.

Having visited said Post Office on a few occasions, I attempted to clarify, and at last discovered that the niggling question in the back of my mind had been correct all along. To send a letter or small package, I simply had to affix postage and deposit it in the mailbox affixed just next to the house’s front door.

So simple! I’ll know better than to use the phrase ‘letter box’ from here on in.

[For readers in the US: In the UK we don't tend to have "mailboxes" but instead have a 'letter box' in the front door of the house, through which letters are pushed so that they land inside the house. When we want to send a letter, we'd put it in a 'letter' or more usually 'post' box, which is usually found on a street corner, every few blocks.]

Supporting CAFTA negotiations

June 8, 2004 by james | No Comments | Filed in Campaigning

One of the key criticisms of negotiations at the World Trade Organisation headquarters in Geneva is the significant disparity in negotiating capacity between different countries. According to a WDM report in September 2001 some 30 WTO members countries cannot afford an office in Geneva, and few developing countries are able to attend the 40 to 50 important trade meetings held in an average week. Just as most democratic countries have over the centuries moved to paying their elected representatives in order to reduce corruption and provide equivalence of representation, it would seem sensible for the WTO to devise some method of pooling resources so as to level that particular playing field.

In investigating CAFTA, I ran across a series of documents on the US Trade Representative’s CAFTA website designed by that office and detailing programmes for each participating country to provide training, studies, and other measures ‘in support of the negotiations’. For example, in the Nicaragua document, the Subprogram for Financing for Attending the Negotiations has an objective to:

Endow MIFIC [the section of the Nicaraguan government responsible for these negotiations] from the necessary financial capacity to have the required representation and participation in trade negotiation rounds like FTA with U.S.

with associated activities being:

  • Establish a specific financing fund to cover accommodations, food and travel expenses for the negotiators and technical officials in the FTA negotiations.
  • Support MIFIC and MAGFOR‘s participation in competent International Agencies on sanitary and phytosanitary matters by attending relevant meetings, among other things

Good stuff, particularly were there some strictures requiring all parties to operate their delegations within that same budget.

The section that particularly intriged me was the Program For Raising Awareness In The Civil Society, Inter-Institutional and Private Sector Co-ordination. As anyone who has read this blog regularly will know, I’m a firm believer in the need for civil society (ie. general public, and interested non-governmental, non-corporate parties) involvement in these sorts of negotiations. It is good to see such measures receiving some attention. The objectives here are:

To develop and implement a program guided to strengthen and improve the consultation process with the private sector, the civil society, of the population in general, and specifically the key sectors that shape opinions on foreign trade and international trade negotiations. Activities will be aimed especially at the sectors representing defensive interests, whether political or commercial, and representatives of offensive interests (exporting sectors and consumer associations).

It is to be hoped that these studies don’t focus entirely on those interest or opinion-forming groups as they will not always represent a good cross-section of the general population, and informing the uninformed sectors of the populace needs to be a part of any consultation programme of this sort. It is also noteworthy that most of the specific activities within this programme are aimed at government and private sector stakeholders, but that 84% of the funding (some $2,000,000 out of $2,381,200) is for:

Retention of a public relations firm to design the strategy for disseminating the benefits, challenges, and opportunities implicit in free trade agreements and to contribute to generating favorable opinions on free trade.

As with much of the rest of the document, this sounds remarkably reasonable. Working through the rest of the forty page paper, it is clear that the sort of support that the US government is offering will be of significant use in enabling effective delegations from those entering into negotiations. The programs will ensure that they are well appraised of the status of the various trade agreements the US is currently a part of, helping them to place their negotiation into a context.

Where this becomes a matter of concern is where the curriculum for the training provided is entirely decided by one of the negotiating parties. The document doesn’t make clear what input the Nicaraguan government, or its civil society, will have into the choice of placements for internships, the selection of trainers or the form of the curriculum. In other words, it is not clear whether the context, and therefore the agenda, will be entirely of the making of a far from disinterested party.

The questions I would like to ask of the USTR are:

  • What take-up was there of the opportunities for civil society input, how did the parties providing that input correspond with the demographics of the country, and how was that input taken on board?
  • and how did those designing the curricula of the various training opportunities offered minimise the potential bias introduced into those programmes by the fact that they have been initiated by a party involved in the negotiations?

Noting a contact email address on the USTR website, I have sent the first of those questions their way. Hopefully they’ll respond!


Reading through this document put me in mind of this entry from Chris’ blog. It is readily apparent that little thought was put into the quality of the prose contained within, and certainly no proof-reading. In one case it was clear that at least two words had been simply left out. It’d be nice to think that government departments could do their readers the courtesy of at least one quick scan before publication?